Business Process Outsourcing
BPO Consulting Solutions
Digi Lotus Web365 provides strategic and operational consulting services with an experienced team that includes various subject matter and technological expertise. We help clients evaluate their strategic planning, business, and operations, including their contact center operations and business process outsourcing, to identify opportunities where they can enhance shareholder or enterprise value, increase revenue generation, improve operational delivery, reduce costs, and put in place the framework for an operation and culture that promotes continuous improvement. Our business consultants have operational backgrounds, sat where our clients sit and have been on the hook for the same decisions our clients make in their business.
From the initial stages of any business relationship or potential business relationship, we all carry with us the requisite experience along with a curious mindset of wanting to understand a client’s overall business and owner/management’s personal needs or goals, along with a desire to help as a positive and active resource.
High-Quality IT Consulting Services
To enable success, we help creates strategies that transform enterprises by aligning IT strategy and priorities to their business objectives. Topline growth, reducing operational cost, increasing customer satisfaction and effective use of information for competitive differentiation are the top business priorities for the CEO today.
To facilitate this journey, Digi Lotus Web365 brings together key Web Consulting services that address aspects of reducing cost, increasing agility and enabling transformation. We guide businesses through the definition, deployment, and governance of their enterprise and domain architectures, while systematically analyzing change drivers to connect business requirements to adequate IT capabilities. Our consulting offerings are based on an analytical approach to understanding the business problems, resulting in practical recommendation and actionable plans.
Our Strategic Consulting Solutions Include
- Business Support Solutions
- Contact Center Operations Consulting
- Contact Center Advisory Services
- Operational Strategy Consulting
- Operational Assessment
- Legal Advisory Services
- Finance & Accounting Advisory Services
- Buy and Sell Side Advisory Services
- Strategic Advisory Analysis & Planning
Help Desk & Technical Support Services
You can get customers through special offers and promotions. But keeping your customers coming back and keeping them happy with our product are more important and challenge task for any business. In the world of tough competitions, you can win your competitor with our outstanding help desk service that makes customer retention possible and also helps your business to stand alone in the crowd. It also increases the company's revenue through cross-selling and up-selling of products or services.
We offer supreme Technical Support services that resolve the user's technical queries related to your products. With tech experts, we gain the customer's trust, resolve their queries and keep them longer to make your business profitable.
Inbound Sales Services
Inbound sales refer to situations in which the customer contacts the organization to enquire about and/or purchase a product or service. Inbound sales are becoming more profitable than traditional outbound sales.
Inbound Sales involves marketing focused on becoming found by desired customers. So Inbound sales representatives, product knowledge and sales strategy are important in an Inbound selling process. We have a team of experienced inbound sales executives, who can be well trained for your products and we follow a strong sales strategy, which can be customized for your products and services.
Our Inbound Sales' customer service starts right from getting all the basic details of the customer, his needs and a regular follow-up to make a sale and follow-up after sale to check if the customer is happy with the product. Contact us for inbound sales service that can be completely customized for any product or service.